Frequently Asked Questions

Below are answers to some of the most common questions that we get asked.

Has Supply Chain delays effected your production time?

Yes, we are seeing delays in our supply chains that is causing delays in our production. Our production can run 12-14 business days.  We are doing everything we can to get orders out as quickly as possible.  Once your order ships you will receive a tracking number from which you can get the estimated delivery date.  We normally ship FedEx Ground but for larger orders we may be required to ship via a freight carrier. In most cases the shipping time is 3-6 days.

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX and Discover Card and PayPal.

When is my credit card charged?

Credit cards are charged at the time of checkout so we can begin processing your order immediately.

How do I contact customer service?

You can reach our customer service department Monday through Friday from 9:00 am to 4:00 pm CST by calling our number 1-972-346-8179 or click here.

Do you charge sales tax?

No, there is no sales tax on any orders purchased from states other than Texas.  For Texas purchases, a 8.25% sales tax is applied.

Can I change or cancel my order?

If you need to change or cancel your order, please call 972-346-8179.  It is only possible to change or cancel your order before it goes into production.  We will do our best to accommodate your request.  However, once an order has gone to production we cannot accept changes or cancellations.

I haven’t received my email order confirmation. Did my order go through?

Most email order confirmations are received almost immediately. If you have not received your order confirmation after 24 hours, please contact Customer Service at 1-972-346-8179 during normal business hours. We recommend that you add to your safe recipient’s list to ensure proper delivery of your order confirmation and further communications from us regarding your order, as some email applications may flag our automated emails as spam.

What if there is a product I want, but I can’t find it on your website?

Please call us at 1-972-346-8179 to discuss availability.

How do I measure for window screens, solar screens or door screens?

We have a section within our web site to help with that and helpful videos. For detailed measuring instructions, click here.

What Screen Frame Color Should I Choose for my window screen or solar screen?

Example of a White Screen Frame If you have aluminum or vinyl windows, there are about five standard window frame colors that are used:  white, bronze, silver, tan and champagne.  Generally you want to match the color or your window frames.  If you have wood windows, there is no standard color since they are painted to match your house.  For painted windows pick a screen frame color that blends in with your paint color, the key is for the screen frame not to attract attention.

What Screen Color Should I Choose for my Replacement Window Screen?

There are only a few colors to chose from for window screens.  For fiberglass screen material the color choices are charcoal (basically black) and gray.  For aluminum screen material the screen wire color choices are black, charcoal (just a shade lighter than black) and brite (silver).  If you are only replacing a few windows make sure to match the color of your existing screens.  If you replacing all your screens, you can pick the color that you like best.  However, keep in mind that dark screens provide the best visibility when looking out your windows.  Also remember that your screens should generally blend in with the house and not draw attention to themselves.  People should notice your house, not your screens.

What Screen Color Should I Choose for my Solar Screen?

The color you chose for your solar screen material is largely a matter of personal taste.  That being said, here are a few tips to keep in mind.  The darker the screen material, the better the visibility when looking out your window.  Also, pick a color that complements the color of your house.  The most popular color is we sell is black, which is always a good choice.  But if you can match your home's color scheme with one of the other color choices that may be an even better way to go.

How do I Clean Window Screens?

Each year you should check your screens for signs of wear and tear, holes, and dirt that may be clogging the holes.

When it comes to dirt, you have a few options. You can remove the screen entirely and put it in the bathtub. Soaking can take off most of the dirt and grime. You can also do this outside with a hose. If you don't want to go that far, you can also use lint rollers to remove some of the build up. That may sound silly, but it really does work when you have build up of lint or dust on your window screens. Another option would be to use the vacuum cleaner to suck the dirt off, but that only works if you have a powerful enough vacuum cleaner.

When it comes to holes, there may be little that you can do to fix the window screens. You may be able to find some patches that can be used to put over smaller holes to stop insects from coming in, but anything large may mean that you have to replace your window screens completely. You can replace the entire thing, but it might be cheaper to remove the old screen from the frame, and to buy replacement to go in. It's actually not that hard to do, and an easy DIY project that you can do each year when the temperatures go up.