Questions? Call us at 972-346-8179
Below are answers to some of the most common questions that we get asked.
Generally, it takes us 6 business days to ship your custom built screens. Once your order ships you will receive a tracking number from which you can get the estimated delivery date. We ship FedEx Ground. In most cases the shipping time is 3-4 days.
We accept Visa, MasterCard, AMEX and Discover Card and PayPal.
Credit cards are charged at the time if checkout so we can begin processing your order immediately.
You can reach our customer service department Monday through Friday from 9:00 am to 4:00 pm CST by calling our number 1-972-346-8179 or click here.
No, there is no sales tax on any orders purchased from states other than Texas. For Texas purchases a 8.25% sales tax is applied.
If you need to change or cancel your order, please call 972-346-8179. It is only possible to change or cancel your order before it goes into production. We will do our best to accommodate your request. However, once an order has gone to production we cannot accept changes or cancellations.
We have a section within our web site to help with that and a helpful video. For detailed measuring instructions click here.
If you have aluminum or vinyl windows, there are about five standard window frame colors that are used: white, bronze, silver, tan and champagne. Generally you want to match the color or your window frames. If you have wood windows, there is no standard color since they are painted to match your house. For painted windows pick a screen frame color that blends in with your paint color, the key is for the screen frame not to attract attention.
There are only a few colors to chose from for window screens. For fiberglass screen material the color choices are charcoal (basically black) and gray. For aluminum screen material the screen wire color choices are black, charcoal (just a shade lighter than black) and brite (silver). If you are only replacing a few windows make sure to match the color of your existing screens. If you replacing all your screens, you can pick the color that you like best. However, keep in mind that dark screens provide the best visibility when looking out your windows. Also remember that your screens should generally blend in with the house and not draw attention to themselves. People should notice your house, not your screens.
The color you chose for your solar screen material is largely a matter of personal taste. That being said, here are a few tips to keep in mind. The darker the screen material, the better the visibility when looking out your window. Also, pick a color that complements the color of your house. The most popular color is we sell is black, which is always a good choice. But if you can match your home's color scheme with one of the other color choices that may be an even better way to go.
Each year you should check your screens for signs of wear and tear, holes, and dirt that may be clogging the holes.When it comes to dirt, you have a few options. You can remove the screen entirely and put it in the bathtub. Soaking can take off most of the dirt and grime. You can also do this outside with a hose. If you don't want to go that far, you can also use lint rollers to remove some of the build up. That may sound silly, but it really does work when you have build up of lint or dust on your window screens. Another option would be to use the vacuum cleaner to suck the dirt off, but that only works if you have a powerful enough vacuum cleaner.When it comes to holes, there may be little that you can do to fix the window screens. You may be able to find some patches that can be used to put over smaller holes to stop insects from coming in, but anything large may mean that you have to replace your window screens completely. You can replace the entire thing, but it might be cheaper to remove the old screen from the frame, and to buy replacement to go in. It's actually not that hard to do, and an easy DIY project that you can do each year when the temperatures go up.
Hey Jason,I have my screens and they are great! Fit was perfect and they are made better than the builders screens.Thanks for a good job and I have already recommended your company to neighbors.DaveTega Cay, SC